Privacy Policy

1. Introduction

At GetAid, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our services, whether you are an airline, service provider, or airport authority.

By accessing our platform, you agree to the terms of this Privacy Policy. If you have any questions or concerns, please contact us at privacy@getaidful.com.

2. Information We Collect

We collect information necessary to provide and enhance our services. This includes:

• **Personal Information**: Contact details such as name, email address, and phone number.
• **Operational Data**: Passenger journey details, including locations, timestamps, and service requests.
• **Technical Data**: Device information, IP address, and browser type for security and analytics purposes.
• **Cookies and Tracking Data**: Information collected to improve website functionality and user experience.

3. How We Use Your Data

We use the information we collect for the following purposes:

• **To Provide Services**: Facilitate and track passenger assistance services in real-time.
• **To Improve Efficiency**: Use analytics to optimize resource allocation and enhance operational processes.
• **To Ensure Compliance**: Maintain detailed records to comply with U.S. DOT and ADA regulations.
• **For Communication**: Send updates, service notifications, and respond to inquiries.
• **For Security**: Protect against unauthorized access, breaches, or misuse of our systems.

4. Data Sharing & Security

Your data security is our priority. We implement robust measures to protect your information, including:

• **Encryption**: All data is encrypted both in transit and at rest.
• **Access Control**: Role-based access to ensure only authorized personnel can access sensitive data.
• **Compliance**: Adherence to GDPR, CCPA, and other data protection regulations.

We may share data with trusted third parties only when necessary for service delivery or compliance purposes. These third parties are bound by strict data protection agreements.

5. Your Rights

As a user of GetAid, you have the following rights:

• **Access and Portability**: Request access to your data or receive a copy in a portable format.
• **Correction**: Request corrections to inaccurate or incomplete data.
• **Deletion**: Request deletion of your personal data, subject to legal obligations.
• **Objection**: Object to certain data processing activities.

To exercise your rights, please contact us at privacy@getaidful.com. We will respond to all requests in accordance with applicable laws.